The iPhocalypse is nigh!

Categories: Current Affairs, PR, Reputation Management, Technology
Written By: Dan


So as I mentioned earlier I wanted to touch on the recent iPhone 3G launch which many are dubbing iPocalypse. I’ve gone with iPhocalypse (see what I did there).

So Friday, the much hyped (rightly?) iPhone 3G hit UK shores and saw the inevitable queues outside O2 stores across the country. So far so good but remarkably Apple failed to deliver on the day, the problem was not so much stock (although they ran out within hours of stores opening) but the fact that those that did manage to get hold of them couldn’t activate them due to a glitch on the iPhone website. This has largely been fixed now and the iPhone 3G can now be seen attached to ears near you.

But what damage has this done to Apple and specifically the halo sitting above the iPhone?

Well the immediate affect is very little, the iPhone is still being hailed a revolution in communication and those that have one are reaching new levels of smugness. Those without (me included) having to deal with the inevitable
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jealousy. However longer term, Apple may feel the backlash. The new must-have gadget has launched in a much more competitive market than last year and competitors such as Samsung and HTC have much stronger products that can match and beat the iPhone in the functionality department. Already many consumers are questioning whether an iPhone is the right option for them and the bad publicity will do nothing to quell their concerns.

Apple has done the right thing by getting the problem fixed as quickly as possible and then addressing the PR fall-out, but competitors will now doubt see this as an opportunity to kick Apple while their down and ensure the way back up is as hard and as long as possible.

3 Responses to “The iPhocalypse is nigh!”

  1. TJ Says:

    “competitors will now doubt see this as an opportunity to kick Apple while their down”

    Hyperbole, Hyperbole, Hyperbole! Apple has a technical problem for a few hours - and this somehow opens up an opportunity for competitors? What are you smoking? And what exactly is the opportunity - quicker activation of phones that nobody wants? Yeah, that’s a real game changer!

  2. dan Says:

    TJ - the opportunity is more about taking advantage of the bad publicity that Apple and the iPhone has suffered as a result of Friday’s launch.

    A technical hitch for just a couple of hours yes, but one that has produced over 2,000 negative news articles (Google News) and countless more unhappy customers.

    Those will do more damage to Apple than the customers they lost as result of not getting their house in order a couple of days ago.

  3. The iPhone kicks the iPhone to the curb | danleach.co.uk Says:

    [...] all publicity is good publicity it would seem as Apple reportrecord sales of its new 3G iPhone over the weekend. [...]

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