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A blog celebrating creativity within PR, marketing, and social media

The Evolution of Bad PR

PR Lesson #63: Treat your customers like thieves and you will get, in most cases, a negative reaction

Poor EA Games, not content with creating the biggest games franchise of all time with The Sims and making millions in the process they decide that their bulging wallets just weren’t bulging enough. They have recently released their latest “must-have” game, Spore, with a new DRM system that means people that buy the game can only install it three times before the game locks and it can’t be used. Wait it gets better…

…now, this could be a brilliant ploy to sell more games but then a glitch with EA’s registration system means gamers were struggling to authorise their copy of Spore and ended up using up their three installations and locking the game.

The decision by EA games to treat all their (loyal) fans as software pirates has resulted in a flurry of negative reviews and uproar amongst the gaming community.

In one fell swoop, EA has turned the most eagerly anticipated game of 2008 into one of the worst.

Can I suggest next time EA skip the formalities of online registration and simply take fingerprints and DNA swabs at point-of-sale.

Publishing to a new audience

This week I watched an interesting video stream from Hot Dog Media where we discussed, amongst other things publishing content. Along the course of the debate we touched on whether making content available online means it should free and that artists/authors/developers should look to monetise their creations through additional services.

I argued that we shouldn’t assume that because something is online it is free however I do believe the way content is published should change.

For the music industry, I still find it amazing that the record companies continue to rip off fans with albums costing £15 plus. Their decision not to embrace the digital movement is leading to their own downfall as consumers look for more convenient and cost-effective means of getting their music such as Last.fm, Napster and of course illegal downloads. I have no doubt in my mind that the level of music piracy would plummet if labels offered consumers a fairer price for their purchase.

But, this issue isn’t confined to the music industry. We hear little from the publishing industry on the impact that e-books are having on hard-copy sales. Probably because e-books haven’t hit the mainstream in the same way MP3s have. However, with more cost effective readers coming on the market and mobile phones such as the iPhone offering e-book support, it is only a matter of time before this form of content overtakes the traditional hardback.

Authors and publishers are beginning to react to the growing e-book trend and finding new and innovative ways of distributing their work. A good friend of mine, Stephen Morris, wrote his second book last year and instead of popping it on the shelves of Borders he decided to distribute it online in five parts. The book was free until the final section where consumers were asked to donate £3 to homeless charity, Shelter. The book made thousands for the charity and provided some fantastic publicity for a young, new author.

Likewise another author-friend of mine left 20 copies of his new book on various London Underground trains in the hope people would pick them up, read them and pass them on. They did and he received hundreds of emails from grateful bookworms willing to buy the book.

Authors and the publishing industry are benefitting from the generational gap of readers. e-books are lagging behind MP3s but over the next five years I suspect we’ll see a sharp increase in e-book downloads and with it will come the inevitable financial and copyright challenges currently facing the music industry. Publishers have plenty of time to address the issue and plan a viable business solution that will allow the industry to thrive under sales of e-books but they can’t afford to wait for consumers to start exploring cheaper means of getting their reading material.

As I mentioned during the Hot Dog Media webcast, online content doesn’t have to be free but not adapting to an online audience will see creators and publishers lose out.

Another Google Chrome post


A couple of weeks ago I posted an article discussing how traditional PR is dead and today’s Google Chrome announcement only furthers my belief that PRs must continue to looks at new and interesting ways of communicating to the media and consumers.

Google has pulled off, in my opinion, a mini masterstroke by announcing its new browser through a cartoon. Why? Well for a start it’s much more interesting than a press release. But, more importantly look at how the story is being reported, there are just as many blog posts and news articles discussing the cartoon as the product itself.

The cartoon does nothing more than communicate the key messages and features of Google Chrome but by packaging it in an interesting and unique way, (all of) those messages are reaching the end-user. By discussing or even posting scans of the cartoon the media are doing the equivalent of reprinting a press release.

I don’t think we can all go start sending out cartoons to journalists, we can’t lose sight that the Google brand and this particular announcement carries a fair amount of weight with the media. However, we shouldn’t be afraid of exploring new ways of engaging journalists and consumers, especially now that Google has given us the perfect case study.

You know it’s a slow news day when…

If you ever want to see what a slow news day looks like just look at page 23-26 of today’s Metro:

P.23 – 118118 Survey revealing people are “discomgoogolated”
P.23 – New Samsung mobile phone that detects when people are smiling
P.23 – Vauxhall reveals best place to watch a sunset
P.25 – Hiscox Insurance reveals car engines turn women on
P.26 – Grazia announces its “cool list”

Great coup for the brands and the PRs involved but it does feel like the newsroom got to page 22 and ran out of stories. With Gustav, the Presidential election, the credit crunch etc – is there really not enough real news to fill the paper?

My 7 minutes of Twitter fame

Strange goings on with Twitter. It’s late, I’m tired and the coffee may not have kicked in but this isn’t normal is it! 17 followers in 7 minutes:

I would like to think I’ve reached some kind of Tweeting tipping point but I suspect it’s something a lot less exciting!

UPDATE: @CherylSmith999 has informed me I have just received the “brogan jump”. Love it!

Twist and Shout

Found a great new website over the weekend that could prove to be an incredibly useful tool for some raw measurement of campaigns, events and activity.

It’s called Twist and allows you to plot the frequency of keywords found on Twitter. It’s quick and dirty as far as measurement goes but clients love the odd chart and this is an effective way of demonstrating the amount of online buzz being generating at any one time.

As a side experiment I created a graph based on mentions of “Gordon Brown” and “David Cameron”. There is a lot of talk of David Cameron being the new-age digital political compared favourably to Mr. Analogue Gordon Brown. But on this evidence, GB is much more prominent amongst the Twitter chatter!