Last week there were two incredible lapses in judgement from brands that saw people up in arms.

Firstly, Habitat. This has been well documented and covered but to recap – Habitat’s first foray into the Twittersphere ended disastrously after some bright spark decided that leveraging key trends or hashtags on Twitter would be a great way of getting more eyeballs on their tweets.

This resulted in the likes of “#MOUSAVI Join the database for free to win a £1,000 gift card” being posted on their account.

The second, Perez Hilton (yes, he counts as a brand). Upon learning about the tragic death of Michael Jackson, Perez posted this on his popular gossip blog.

This resulted in uproar on social media channels and the #unfollowperez hashtag started doing the rounds.

Both Habitat and Perez received negative comment and coverage as a result of their exploits and both were swift to apologise and correct their errors – Habitat deleted the offending (and offensive) tweets, Perez removing the image.

What is interesting is not the consumer backlash – this is to be expected given the errors in judgement, at least by anyone with half a mind – but the immediate forgiveness shown to both parties by consumers.

Yes they are continuing to receive a small amount criticism and yes both cases may have causes irreparable damage to each brand but largely the apologies were met with general acceptance.

The point is, and this is something I reiterate whenever asked to give a client a social media workshop, brands in general are still learning how best to leverage social media channels and mistakes will be made (even really stupid ones). But, as long as you learn from those mistakes, make adjustments and improve then social media can continue to be an incredibly fun and powerful channel which should be leveraged.

Using your audience as your marketing moral compass is not a bad thing as long as you do listen and change direction when told to.

I doubt Habitat will make the same mistake again – although judging by their Twitter account they may have just given up altogether. And, whilst Perez probably lapped up the controversy it could have been much worse than it was and he’ll be sure to double check his sources before opening MS Paint again.

Five things you should check out before the week’s out:

1. Buzz and Snoop are teaming up for a rap duet. Sometimes the most unlikely partnerships can generate column inches
2. Kid reacts to his mum cancelling his World of Warcraft account. Never underestimate brand loyalty or consumer passion
3. Let it Ring! One of the most powerful and creative examples of communicating a road safety message I have ever seen. Previewed at Cannes Lions
4. Ever struggled to explain what Twitter is? The site’s co-founder Biz Stone provides an overview for @rbolivar’s Mum at Cannes Lions
5. Michael Jackson performing Man in the Mirror. A song by one of the greatest musicians of our time, in his prime

Have a great weekend.

Anyone that follows me on Twitter will know that I have just returned from the Cannes Lions Festival where Hill & Knowlton was playing host to its own seminar (the first time PR has been included in 56 years).

We decided to show off a bit so recruited Twitter co-founder Biz Stone to speak and held the festival’s first ever live tweet-up.

You can check out videos from the seminar here.

I was lucky enough to hang out with Biz who turned out to be a class act and uncovered a few interesting facts about the man that you might not know:

• He’s a strict vegan and even wears “vegetarian” shoes
• He loves portmanteaus and can come up with them in seconds
• He likes tequila…but in a connoisseur kind of way not in a “slammer” kind of way

Check out the videos above as they offer some real insight into how Twitter came about, Biz’s thoughts on why it has become such a phenomenon and what the future holds.

Enjoy!

I know I know – 6 months and not a peep. Things have been a little hectic but the time is right for me to return to the blogging fold. And, to mark danleach.co.uk rising from the ashes I have a new design courtesy of 5THIRTYONE.

With a new design comes a renewed focus. A focus not only on PR but marketing in general with the consistent theme of celebrating creativity within the industry.

Speak soon!