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	<title>danleach.co.uk &#187; Reputation Management</title>
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	<link>http://danleach.co.uk</link>
	<description>A blog covering PR, marketing, technology, social media and a whole lot more!</description>
	<pubDate>Wed, 03 Dec 2008 11:46:49 +0000</pubDate>
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		<title>Skinny Mocha Latte and a Crisis and Issues Team Please</title>
		<link>http://danleach.co.uk/2008/10/07/skinny-mocha-latte-and-a-crisis-and-issues-team-please/</link>
		<comments>http://danleach.co.uk/2008/10/07/skinny-mocha-latte-and-a-crisis-and-issues-team-please/#comments</comments>
		<pubDate>Tue, 07 Oct 2008 11:24:17 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[Current Affairs]]></category>

		<category><![CDATA[Featured]]></category>

		<category><![CDATA[PR]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Crisis]]></category>

		<category><![CDATA[Palin]]></category>

		<category><![CDATA[Public Relations]]></category>

		<category><![CDATA[Starbucks]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/?p=151</guid>
		<description><![CDATA[So some of you will have noticed that the old blog hasn&#8217;t been in its best state recently. Between work, a holiday and work I really haven&#8217;t had time to show it the love and tenderness it deserves. But I am still here and remarkably have found 10 minutes to myself and thought I would [...]]]></description>
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		<item>
		<title>The Evolution of Bad PR</title>
		<link>http://danleach.co.uk/2008/09/12/the-evolution-of-bad-pr/</link>
		<comments>http://danleach.co.uk/2008/09/12/the-evolution-of-bad-pr/#comments</comments>
		<pubDate>Fri, 12 Sep 2008 08:16:17 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[PR]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[EA]]></category>

		<category><![CDATA[Spore]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/?p=149</guid>
		<description><![CDATA[PR Lesson #63: Treat your customers like thieves and you will get, in most cases, a negative reaction
Poor EA Games, not content with creating the biggest games franchise of all time with The Sims and making millions in the process they decide that their bulging wallets just weren&#8217;t bulging enough. They have recently released their [...]]]></description>
		<wfw:commentRss>http://danleach.co.uk/2008/09/12/the-evolution-of-bad-pr/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Visa sponsorship backfires</title>
		<link>http://danleach.co.uk/2008/08/18/visa-sponsorship-backfires/</link>
		<comments>http://danleach.co.uk/2008/08/18/visa-sponsorship-backfires/#comments</comments>
		<pubDate>Mon, 18 Aug 2008 09:36:54 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[PR]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Twitter]]></category>

		<category><![CDATA[Visa]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/2008/08/18/visa-sponsorship-backfires/</guid>
		<description><![CDATA[
Just read the latest post in Influential Marketing in amazement! Part of Visa&#8217;s sponsorship at the Olympics includes payment exclusivity at the games&#8217; venues.
I have recently seen an increase in business decisions being made without any consideration for how it affects the customer experience.
This is by no means a new trend! National Rail introducing voice [...]]]></description>
		<wfw:commentRss>http://danleach.co.uk/2008/08/18/visa-sponsorship-backfires/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Measuring conversation</title>
		<link>http://danleach.co.uk/2008/08/09/measuring-conversation/</link>
		<comments>http://danleach.co.uk/2008/08/09/measuring-conversation/#comments</comments>
		<pubDate>Sat, 09 Aug 2008 16:27:40 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[Cool Stuff]]></category>

		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[New Media]]></category>

		<category><![CDATA[PR]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Social Media]]></category>

		<category><![CDATA[The Internet]]></category>

		<category><![CDATA[Conversation]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/2008/08/09/measuring-conversation/</guid>
		<description><![CDATA[
Just come across HowSociable? - a cracking web tool that allows you to easily measure your brand visibility.
Hat tip to Paul Stallard.

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		<wfw:commentRss>http://danleach.co.uk/2008/08/09/measuring-conversation/feed/</wfw:commentRss>
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		<item>
		<title>BA starts the Terminal 5 offense</title>
		<link>http://danleach.co.uk/2008/08/05/ba-starts-the-terminal-5-offense/</link>
		<comments>http://danleach.co.uk/2008/08/05/ba-starts-the-terminal-5-offense/#comments</comments>
		<pubDate>Tue, 05 Aug 2008 14:08:10 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Technology]]></category>

		<category><![CDATA[British Airways]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/2008/08/05/ba-starts-the-terminal-5-offense/</guid>
		<description><![CDATA[
Following my post on the demise of the Airline industry, the Guardian has reported on the new &#8220;Live&#8221; advertising campaign launched by British Airways.
The tagline is &#8220;Terminal 5 is working&#8221; - you know there are problems when your key message to your customers is our product/service ain&#8217;t broke.
But, I&#8217;ll admit they have been quite clever [...]]]></description>
		<wfw:commentRss>http://danleach.co.uk/2008/08/05/ba-starts-the-terminal-5-offense/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Olives and baggage: The fall of the airline industry</title>
		<link>http://danleach.co.uk/2008/08/02/olives-and-baggage-the-fall-of-the-airline-industry/</link>
		<comments>http://danleach.co.uk/2008/08/02/olives-and-baggage-the-fall-of-the-airline-industry/#comments</comments>
		<pubDate>Sat, 02 Aug 2008 14:44:50 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[PR]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Easyjet]]></category>

		<category><![CDATA[Quantas]]></category>

		<category><![CDATA[Ryanair]]></category>

		<category><![CDATA[Terminal Five]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/2008/08/02/olives-and-baggage-the-fall-of-the-airline-industry/</guid>
		<description><![CDATA[
I recently had to get a new passport so took a trip down to the post office with applications in hand and was promptly turned away. Why? I was smiling in my photograph. Whilst I laughed at the situation at the time it struck me later how the airline industry and those connected with it [...]]]></description>
		<wfw:commentRss>http://danleach.co.uk/2008/08/02/olives-and-baggage-the-fall-of-the-airline-industry/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Google is #1 Superbrand</title>
		<link>http://danleach.co.uk/2008/07/21/google-is-1-superbrand/</link>
		<comments>http://danleach.co.uk/2008/07/21/google-is-1-superbrand/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 08:21:49 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[Miscellaneous]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Google]]></category>

		<category><![CDATA[Microsoft]]></category>

		<category><![CDATA[privacy]]></category>

		<category><![CDATA[Sony]]></category>

		<category><![CDATA[Superbrands]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/2008/07/21/google-is-1-superbrand/</guid>
		<description><![CDATA[
The AmIHotorNot of brands, Superbrands, has today announced its top brands in the UK and Google has knocked Microsoft off of top spot. Sony is the other tech brand to edge into the top 10 as the sector dominated the overall list.
It will be interesting to see how the growing privacy debate affects the public&#8217;s [...]]]></description>
		<wfw:commentRss>http://danleach.co.uk/2008/07/21/google-is-1-superbrand/feed/</wfw:commentRss>
		</item>
		<item>
		<title>The iPhocalypse is nigh!</title>
		<link>http://danleach.co.uk/2008/07/13/the-iphocalypse-is-nigh/</link>
		<comments>http://danleach.co.uk/2008/07/13/the-iphocalypse-is-nigh/#comments</comments>
		<pubDate>Sun, 13 Jul 2008 12:09:39 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[Current Affairs]]></category>

		<category><![CDATA[PR]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Technology]]></category>

		<category><![CDATA[3G]]></category>

		<category><![CDATA[Apple]]></category>

		<category><![CDATA[bad publicity]]></category>

		<category><![CDATA[Google]]></category>

		<category><![CDATA[HTC]]></category>

		<category><![CDATA[iPhone]]></category>

		<category><![CDATA[Samsung]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/2008/07/13/the-iphocalypse-is-nigh/</guid>
		<description><![CDATA[
So as I mentioned earlier I wanted to touch on the recent iPhone 3G launch which many are dubbing iPocalypse. I&#8217;ve gone with iPhocalypse (see what I did there).
So Friday, the much hyped (rightly?) iPhone 3G hit UK shores and saw the inevitable queues outside O2 stores across the country. So far so good but [...]]]></description>
		<wfw:commentRss>http://danleach.co.uk/2008/07/13/the-iphocalypse-is-nigh/feed/</wfw:commentRss>
		</item>
		<item>
		<title>Apple and Google end the week black and blue</title>
		<link>http://danleach.co.uk/2008/07/13/apple-and-google-end-the-week-black-and-blue/</link>
		<comments>http://danleach.co.uk/2008/07/13/apple-and-google-end-the-week-black-and-blue/#comments</comments>
		<pubDate>Sun, 13 Jul 2008 09:58:51 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
		
		<category><![CDATA[Current Affairs]]></category>

		<category><![CDATA[PR]]></category>

		<category><![CDATA[Reputation Management]]></category>

		<category><![CDATA[Technology]]></category>

		<category><![CDATA[The Internet]]></category>

		<category><![CDATA[Apple]]></category>

		<category><![CDATA[Daily Mail]]></category>

		<category><![CDATA[Google]]></category>

		<category><![CDATA[Google Maps]]></category>

		<category><![CDATA[iPhone]]></category>

		<category><![CDATA[Street View]]></category>

		<category><![CDATA[Viacom]]></category>

		<guid isPermaLink="false">http://danleach.co.uk/?p=8</guid>
		<description><![CDATA[
What a week for Apple and Google!
Fresh from Viacom-gate that put the search giant at the heart of a privacy storm, Google this week was lambasted by none other than the Daily Mail for planning to roll out its Street View service in the UK. This is the extension to the widely used Google Maps [...]]]></description>
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